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The British Computer Society Isle of Man section kicked off this season’s calendar of events with an excellent presentation by author Peter Wheatcroft who discussed world class IT services delivery.
It was quite a coup for the Isle of Man section to get Peter to visit our shores.

He’s a much sought after speaker and consultant and his diary is typically filled months in advance.  He was formerly a director at Alliance & Leicester plc, where he achieved world class status for its IT services. His clients cover a range of industries including process control, retail, travel and leisure and healthcare.

His book World Class IT Service Delivery is a BCS best-seller and having seen him in action, I understand why.  Central to his proposition is taking best practice from the marketing and management worlds and applying it to information technology services.

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